Please read these terms carefully before using the Craflo AI Engine.
Welcome to Craflo ("Company," "we," "us," or "our"), a brand owned and operated by Markt Online (Pty) Ltd, registered in the Republic of South Africa. These Terms of Service ("Terms", "Agreement") govern your access to and use of the Craflo website (https://www.craflo.co.za) and all associated AI-powered document generation services, tools, and applications (collectively, the "Service").
By registering for an account, accessing, browsing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Agreement. If you do not agree to these Terms, you are strictly prohibited from using the Service.
1.1. Eligibility: By using the Service, you represent and warrant that you are at least 18 years of age, or the legal age of majority in your jurisdiction, and have the legal capacity to enter into a binding contract. If you are using the Service on behalf of a corporation or legal entity, you represent that you have the authority to bind such entity to these Terms.
1.2. Modifications: Markt Online (Pty) Ltd reserves the right, in its sole and absolute discretion, to modify, update, or append these Terms at any time. Material changes will be communicated via email or through a prominent notice on the platform. Continued use of the Service following any modifications constitutes your explicit acceptance of the revised Terms.
2.1. Service Provision: Craflo provides an artificial intelligence software-as-a-service (SaaS) platform that assists users in structuring, formatting, and generating Curriculum Vitae (CVs) and Cover Letters.
2.2. AI Fallibility and User Verification (Critical): You expressly acknowledge that the Service relies on large language models and machine learning algorithms ("AI"). AI technologies are probabilistic and may generate output that is inaccurate, factually incorrect, contextually inappropriate, or nonsensical ("Hallucinations").
YOU ARE SOLELY RESPONSIBLE FOR REVIEWING, PROOFREADING, AND VERIFYING THE ACCURACY OF ALL DOCUMENTS GENERATED BY THE SERVICE BEFORE UTILIZING THEM FOR ANY PURPOSE, INCLUDING EMPLOYMENT APPLICATIONS. We accept no liability for any typos, inaccuracies, or false claims injected into your document by the AI engine.
2.3. No Guarantee of Employment: Craflo acts purely as an algorithmic formatting tool. We do not guarantee, warrant, or promise that the use of our Service will result in employment, interviews, or any specific career advancement. The decision to hire rests solely with third-party employers.
3.1. Account Creation: To utilize the core features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to keep your account information updated.
3.2. Account Security: You are strictly responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to immediately notify Craflo at info@craflo.co.za of any unauthorized use of your account or any other breach of security. Markt Online (Pty) Ltd will not be liable for any loss or damage arising from your failure to comply with this security obligation.
4.1. Pricing: All fees for the Service are explicitly stated on the Craflo pricing page and are quoted in South African Rands (ZAR). We reserve the right to change our pricing structure at any time without prior notice.
4.2. Payment Processing: Payments are processed securely via third-party payment gateways (e.g., PayFast). You agree to provide valid, authorized payment information. By submitting payment details, you authorize us (or our third-party payment processors) to charge the designated payment method for the total amount of your selected package.
4.3. Strict No-Refund Policy: Due to the immediate, compute-intensive nature of artificial intelligence generation, and the delivery of instant digital goods, ALL SALES ARE FINAL AND NON-REFUNDABLE. Once a CV or Cover Letter generation process has been initiated and server computing resources have been consumed, you waive any right to a refund, chargeback, or dispute, regardless of whether you are satisfied with the aesthetic or textual output of the document.
5.1. Craflo Intellectual Property: Excluding your User Content, all materials on the Service, including software, algorithms, source code, logos, UI/UX designs, and text, are the exclusive intellectual property of Markt Online (Pty) Ltd and are protected by South African and international copyright and trademark laws.
5.2. User Content: You retain full ownership of the raw data, personal history, and documents you upload to the Service ("User Content"). However, by uploading User Content, you grant Markt Online (Pty) Ltd a worldwide, non-exclusive, royalty-free license to use, parse, process, and transmit this data solely for the purpose of operating the AI engine and delivering the generated documents back to you.
You agree NOT to engage in any of the following activities:
Violation of these rules will result in immediate account termination without refund and potential civil or criminal prosecution.
THE SERVICE IS PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. MARKT ONLINE (PTY) LTD EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, 100% SECURE, OR FREE FROM SERVER DOWNTIME OR API LATENCY.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MARKT ONLINE (PTY) LTD, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, LOSS OF DATA, LOSS OF EMPLOYMENT OPPORTUNITIES, OR REPUTATIONAL DAMAGE ARISING OUT OF YOUR USE OR INABILITY TO USE THE SERVICE.
IN NO EVENT SHALL OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE TOTAL AMOUNT PAID BY YOU TO US FOR THE SPECIFIC SERVICE TIER THAT GAVE RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
You agree to defend, indemnify, and hold harmless Markt Online (Pty) Ltd and its affiliates from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) resulting from your violation of these Terms or your use of the Service, including, but not limited to, any claims by prospective employers regarding false information contained in a generated CV.
These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in the courts located in Gauteng, South Africa, and the parties hereby irrevocably consent to the personal jurisdiction and venue therein.
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.
If you have any questions or concerns regarding these Terms of Service, or require legal clarification regarding Markt Online (Pty) Ltd, please contact our legal and support team at:
Email: info@craflo.co.za
Entity: Markt Online (Pty) Ltd
Jurisdiction: South Africa